How Smart Utilities Are Seizing the Day - Smart-Grid

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3/28/2011

Featured Articles » Silver Spring Networks to Lead Smart Grid Initiative in Oklahoma » Itron Announces Delivery of 120,000 Smart Water Meters to Malta » Cable &Wireless in Pact with IBM for UK Smart Energy Cloud » AT&T, E3 Greentech Join to Wirelessly Connect E3's Home Energy Management System   Sponsor: WCAI's 4G Caucus The WCAI's 4G Caucus is a must-attend event for operators, vendors, policymakers and systems integrators who want to stay ahead of the curve as the wireless industry migrates to 4G. The event addresses major challenges of the transition - from backhaul, applications and business strategies to the impact of current regulations and spectrum allocations.   Top Stories » Wireless Sensor Networking Chip Market Driven by Advanced Metering Infrastructure Rollouts » New FERC Ruling on Smart Grid Encourages Reduction in Energy Costs » Alstom Acquires UISOL to Fulfill Smart Grid Ambitions » The ZigBee Alliance Releases Smart Energy Version 2.0 Technical Documents for Public Comments   From The Expert Corner March 21, 2011 Improving Customer Satisfaction: How Smart Utilities Are Seizing the Day By TMCnet Special Guest Dina Vance, Senior Vice President of Ulysses Learning Today, utility companies are facing numerous challenges that are affecting their overall customer experience and customer satisfaction ratings, including weather, regulatory issues and rising energy costs. To mitigate the effects that these can have on a company’s reputation, utilities need to ensure their frontline agents – and leaders – are educated, customer-focused and proactive. Savvy utilities are employing best practices within their call centers, first by thoughtfully planning how the call center will function. Today, there are two roles needed in the call center. The first is the traditional customer service agents who handle ... Read More >>>    Featured Videos Interview with University of Minnesota    Featured Resources » Machine-to-Machine Services » The Rise of Diameter Signaling » Making VoIP Secure, Efficient and Seamless Across Enterprise and Service Provider Networks   TMCnet's Blogs » Japan Earthquake Devastates Global Chip Production » How Poor Branding and Positioning Have Led to Tech and Auto Failure » More Spectrum, More Spectrum   Featured Channels » Solar Power » Renewable energy » Wind Power   Visit smart-grid.tmcnet.com for the Latest Smart-Grid News and Information   Sign Up For FREE    |    Visit Smart-Grid Site    |    Free Magazine Subscription   Advertise With Us   General advertising Info: Click here      Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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