WEBINAR: Transformational Call Center Results Through Personality Mapping

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Transformational Call Center Results Through Personality Mapping Thursday May 5, 2011 2:00PM ET/ 11:00AM PT This session will cover the benefits and features of one of the most innovative trends in new call center technology, Personality Mapping. Personality Mapping is the ability to drive Agent/Customer pairings based on more than their demographic and psychographic attributes resulting in dramatically improved results. Consider the answers to the following questions: Is there room for improvement in your call center results? Do you see significant differences in agent personality even though all of your agents go through the same selection process and receive the same training? Are a range of possible outcomes in your call center environment possible? Does personality make a difference in call center results? In this session, we will introduce you to SATMAP's personality matching which is the next generation of call center solutions and is the most exciting call center technology in more than a decade. You will also learn how SATMAP employs a non-linear neural network to align callers and agents in real time based upon personality attributes that optimize call outcomes. SATMAP adds a critical layer of business intelligence to the call routing process and works in conjunction with all existing routing systems and platforms. SATMAP allows you to take advantage of one of the last remaining large scale efficiencies in your call center - agent personality. Regardless of the industry that you are in or the efficiencies that are the most important to you, SATMAP can put you ahead of the competition. This solution provides measurable results of: up to 10% increases in sales revenue; decreases of approximately 5% in average handle time; while also providing the ability to positively impact first-call-resolution and agent satisfaction; all at the turn of a dial. You can acquire SATMAP using an extremely attractive revenue share agreement whereby the auditable successes achieved from your deployment results in financial gain for both parties. When was the last time you learned about a technology so exciting coupled with an offer so enticing? Join us on May 5th to learn more about how you can leverage this "game-changing" technology. Speaker: Orlando Hampton Executive Vice President, Client & Partner Services SATMAP With over fifteen years of success in telemarketing and teleservices, Orlando Hampton has spent his career advancing efficiencies and profitability within major financial institutions including Providian Financial and JPMorgan Chase. In 2008, Orlando brought his extensive experience to SATMAP as Executive Vice President, Client & Partner Services. He saw an opportunity to work with a leading edge and emerging technology that has the potential to transform company/client communications globally with the SATMAP personality matching solution. Moderator: Patrick Barnard Group Managing Editor, TMC Patrick Barnard is Group Managing Editor for TMCnet. He is former managing editor for Multichannel Merchant magazine and former editor of the Darien Times, a community newspaper serving the town of Darien, CT. This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ipat39@gmail.com to adjust your preferences.