Leading communications vendors continue to focus on hosted UC services as an alternative to premises-based solutions. They realize that today’s businesses want options when it comes to choosing a telephony solution, and many are carefully looking into whether a hosted telephony service or the purchase of an on-premises system makes more sense for their particular business requirements. There are pros and cons for either type of solution and plenty of factors to consider – costs, scalability, features and applications, resiliency and recovery, ease of administration, the level of ongoing support, and of course, the selection of end user devices. Nevertheless, the hosted market is maturing quickly, and small businesses in particular are finding that a fixed-rate (pay-as-you-go), quickly deployable hosted solution is appealing in a challenging economic environment.
A number of cloud or hosted PBX (News - Alert) and UC services from traditional telecom vendors have already entered the market, including from Interactive Intelligence, Mitel and Siemens to name a few. ShoreTel gained instant entry into the hosted UC market by recently acquiring M5 Networks, an established, New York-based hosted provider that serves small and mid-size businesses in North America. So, whether a business decides to subscribe to a hosted service or prefers to purchase and install PBX equipment, a vendor that offers both options is in a good position to serve that customer... Read More
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