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Rabu, 30 Mei 2012

From the Masters: How to create a service culture...

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How to create a service culture...

An excerpt from Customer Love by Mac Anderson. The conversation was pleasant. Earlier in the day I had presented a service professionalism training program for the Georgia Club Managers' Association, a group of managers representing some of the finest city, athletic, golf, and country clubs throughout the state of Georgia. Now I found myself dining with nine of the most highly respected leaders in the field of club management

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Preacher's Donkey
A man bought a donkey from a preacher. The preacher told the man that this donkey had been trained

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