United HealthCare Expands Call Center Presence in Wisconsin - TMCnet's Insurance Technology eNews

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ITEXPO West begins in: 39 Days. REGISTER NOW!   Featured Articles » Reliance Life Insurance Launches Unique 'Reliance Life Plus Club' Customer Service Drive in India » Ness Technologies Contracted to Develop National Long Terms Savings and Insurance Exchange » New WreckCheck Mobile App: Do We Really Need an App for That? » Cost of Obamacare May Send Price of Pizza Higher   Sponsored By: Interactive Intelligence The New Mobile World: Changing the Way You'll Service Your Customers At the end of last year, there were an estimated 6 billion mobile subscribers in the world. That's 87% of the world's population! According to researchers, smart phone shipments grew 58%, making up nearly a third of all mobile phones shipped last year. Additionally, mobile tablet sales are projected to double this year. The location of customers is rapidly becoming irrelevant and armed with powerful computers/communicators in their hands, those customers want to use them to interact with product and service vendors. This creates huge opportunities for companies to develop new and more efficient ways to service their customers. Register to view and download the entire recorded event.   Top Stories » Colorado Joining States Fighting Creation of Health Insurance Exchanges » Insurance Technologies' VisibleChoice 3.0 Offers Help for Stable Investors » Automotive & Transportation Team from Frost & Sullivan to Provide Insight on Usage-Based Insurance Solutions » Abi Troy Named New A.I.M Mutual Insurance Companies, IT Manager   From The Expert Corner August 22, 2012 Insurance Technology - United HealthCare Expands Call Center Presence in Wisconsin By Tracey E. Schelmetic , TMCnet Contributor Wisconsin has some small amount of good news on the jobs front this week with an announcement that health insurance company UnitedHealthcare will add approximately 169 new customer service jobs in its Green Bay call center facility.  UnitedHealth Group CEO Steve Hemsley was joined by Wisconsin Governor Scott Walker and U.S. Rep. Reid Ribble for the announcement, which was made yesterday. The new call center positions will bring UnitedHealthcare's total tally of jobs in Wisconsin to approximately 7,300. According to the Green Bay Herald Online, these new jobs will include 135 customer care professionals who assist and educate individual consumers in health insurance plan selection and enrollment, ways to manage their health and well-being, and how to maximize health plan benefits and personal health care dollars... Read More      Featured Videos Disaster Recovery as a Service the Next Big Thing in Cloud: Windstream    Featured Resources » What VoIP Providers Should Know About Text to 9-1-1 » Making Your Marketing Interactive: New Opportunities to Engage Customers with Live Chat » The Coming M2M Revolution: Critical Issues for End-to-End Software and Systems Development   TMCnet's Blogs » Facebook's Plummeting Share Price to Hurt Tech Market? » Not So Fast - Yes We Should Protect Innovation   Featured Channels » Telecom Expense Management » Mobile Security Management » Cloud Based Contact Center   insurance-technology.tmcnet.com is Your Source for the Latest Insurance & Technology News and Information   Sign Up For FREE    |    Visit Site    |    Free Magazine Subscription   Advertise With Us   General advertising Info: Click here      Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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