2012: Will 'Mobile Apps' Drive the 'UC Contact Center?' - Next Generation Networks

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Featured Articles » 2012: Will 'Mobile Apps' Drive the 'UC Contact Center?' » AT&T, Verizon Continue Rivalry in New Year » Apple Making the Smartphone Even Smarter for Mobile UC   Sponsored By: Next Gen Mobility Magazine Next Gen Mobility Magazine is a critical resource for mobile industry executives and professionals, like yourself, who need to understand how today's most powerful mobile industry best integrates into their companies. Gain valuable insights into established and emerging solutions in all wireless and mobile segments: 4G, content delivery, cloud, GPS, satellite, Super Wi-Fi, tablets, and much more. Subscribe today!   Top Stories » Solugenix Selects IO's Next-Generation Modular Technology » Managing Digital Media Content - "Houston, We Have a Problem!" » VPI Unveils Next Generation Call Center Workforce Management Solution   From The Expert Corner December 30, 2011 2012: Will 'Mobile Apps' Drive the 'UC Contact Center?' By Art Rosenberg As the year 2011 ends and mission-critical business communications technologies increasingly shift to personalized, multimodal, and mobile communications, it is becoming increasingly difficult to keep up with all the technology announcements and blogs that cover various components of “unified communications” (UC). My perspective of UC was never limited to just “person-to-person” collaborative contacts, but included the greater potential of automated, proactive “notifications” that efficiently tie specific end users directly into time-sensitive interactive business processes... Read More >> Read more about Cable, Satellite, Information Technology, Robotics, Green Technology, 4G Wireless,   Featured Video Next Generation Wireless Converges on Miami   TMCnet Free Premium Content » Key to Agility and Business Alignment » go from 200 servers to 10, while approaching 100% uptime » Grow Your Bottom-line    Latest Blogs » xG Technology Making Progress » Newfies-Dialer Offers Super-Scalable Cloud-based Auto-Dialer Using FreeSWITCH   Featured Channels » Mobile Video » FoIP » Cloud Telephony » Next Gen Mobility - Features   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Managing Editor, Erik Linask, at elinask@tmcnet.com for details.

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