It used to be so simple. If a service failed, it was the service provider’s fault, the customer’s fault, or in rare cases the fault of a natural disaster. But with the cloud, reliability and ultimately responsibility is not so simple.
When cloud availability suffers, to put it in frank terms, “whose throat gets choked?” Is it the cloud service provider, the virtualization supplier, the consumer, the network service provider, or the fault of a different link in the complex system that comprises the cloud ecosystem?
There’s not yet any standard for service-level agreements (SLA) and which link in the chain takes responsibility when cloud availability is compromised, which raises important challenges that are highlighted in a recent TechZine article, “Guide to Cloud Accountability,” by Randee Adams and Eric Bauer at Alcatel-Lucent (News 
- Alert).
The authors note that, “Accountability in the cloud has not yet been clearly defined.” They content that until there is a standard, “ SLAs or other agreements need to clearly provide all parties involved the information they need to know as to who’s responsible for preventing and remedying outages and how are those outages being identified and measured... Read More
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