One of the most significant concerns about cloud (right up there with security) is the issue of potential outages. For organizations still debating whether they want to shift to cloud-based services for storage or other technological needs, recent outages including Windows Azure, Salesforce and Amazon Web Services (News 
- Alert) (AWS) certainly don’t help build the case for cloud.
What these outages do build a case for is the need for improved service level agreements (SLAs), as Amy DeCarlo pointed out in a recent Current Analysis (News - Alert) blog post. “Are cloud providers doing enough to address the underlying issues and reassure enterprises?” asked DeCarlo. “The answer, at least for now, seems to be no.”
A series of service interruptions have knocked offline some of the most popular services, setting some corporate users into a tailspin. While the roots of these of failures differ, service providers typically issue the same kind of apologies, citing avoidable issues as the reason for the failure versus a natural disaster or some other unanticipated and unavoidable event. This modus operandi leaves enterprises, already leery about cloud, even more skittish about moving to the cloud anytime soon... Read More
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