Anything For You All: INSTANT MBA: Your Employees Are Much More Important Than Your Customers

Jumat, 23 Desember 2011

INSTANT MBA: Your Employees Are Much More Important Than Your Customers

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Friday, December 23, 2011

Today's advice comes from Greenleaf Center CEO Kent Keith's interview with SUCCESS Magazine:

“The world is increasingly competitive, and the work required for companies to succeed is more knowledge-based and depends on employees being creative and making good judgments ... It makes sense to invest in growing employees in order to grow the capacity of a company.”

Kent's organization advocates "servant-leadership," a school of management thought that prioritizes employee satisfaction over all else. The idea is to keep workers happy, which will encourage them to be more productive, innovative, and loyal.

It's a common-sense approach, really, he says. If your employees feel valued, they'll create a better experience for your customers and clients, and, in turn, drive business up along with your company's reputation.

To implement the softened leadership techniques, you have to be an attentive listener, a respectful manager that doesn't see divisions between executives and entry-level workers, and empowering in the sense of providing staffers with tools and knowledge to become better at their jobs, Keith says.

“People already have power and energy. They can use it or not use it ... How can you help them develop it?”

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