WEBINAR: Telecom Tax: Making Complex Telecom Tax Simple through Billing, Calculation and Compliance Solutions
Tuesday March 4, 2014
2:00pm ET, 11:00 AM PT
Tax compliance can be a complex and daunting task for companies with telecom based offerings. From regulatory requirements to billing, tax calculation, filing and remittance, the process can be overwhelming. It's often difficult to even know where to start.
In this webinar, we'll cover solutions that simplify the telecom tax compliance burden.
Join us as we de-mystify the telecom tax process and show you how to do it right. Even if you're currently in operation but out of compliance, we'll show you how to get back on track.
During this webinar, you'll hear:
Reduce your risks and worries by doing your telecom tax compliance right.
March 03, 2014
Harness Cloud Storage for Better Analytics
By
Michelle Amodio Contact Center Analytics Contributor Cloud communications, cloud storage, and cloud computing are useful tools for a lot of business processes, not just a buzzword we’re seeing more of in the technology sector. The cloud has helped a lot of organizations when it comes to using data and keeping costs down. With the cloud being a highly secure, location-independent solution, it offers options that far outweigh traditional IT services, and thus it makes for an attractive option for computing and contact center needs.
Businesses of all sizes are at an advantage when they utilize the cloud for myriad tasks. By using information more effectively, workflow and the teams behind them come together. The cloud is an integral tool for capturing and storing contact center analytics, too, which means businesses can use this information to enhance the customer experience.
Customers today have a lot of control, as social media and other forms of channel communication have provided different options for customers to reach out. Businesses are at an advantage today because the information gleaned from these resources can be used for good, but how and when businesses can obtain this information is critical to using it for the future.
There is a lot of information to get; transaction records, customer service histories, preferred communication channels, feedback and so on. This data must be available for decision makers to use and project future products and services, how to handle customer inquiries and, of course, this information must be shared with the proper departments in order to do it right...Read More
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