It was just a few weeks ago that customer experience solutions provider Interactive Intelligence (News 
- Alert) added more luster to its reputation as an industry innovator with the announcement of its first-of-its-kind "Customer Experience Makeover" contest.
Yes. You read correctly, they are sponsoring a contest whose winner will get a complete makeover of its contact center.
For those who may not have seen the announcement, or have heard the buzz but are not yet entered, this is a gentle notice that you are on the clock and time is running out. As last year’s INTERACTIONS 2013 featured speaker Captain James Lovell, of Apollo 13 fame, said while waiting for his ground crew to provide a solution to get his crippled capsule home safely, "The earth is getting awfully big in the window."
In many ways, given the value that can be obtained from having a state-of-the-art customer interactions capability, the value of winning the contest winner is enormous. Not only will the lucky company get an attic to basement refurbishment of their customer experience technology—cloud contact center functionality plus associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, and interior design services, but they will also receive training and consulting services...Read More
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