Advertisement

Senin, 28 Maret 2011

How Smart Utilities Are Seizing the Day - Smart-Grid

If you have trouble viewing this email, click here to view online.

3/28/2011

  Featured Articles



  Sponsor: WCAI's 4G Caucus


The WCAI's 4G Caucus is a must-attend event for operators, vendors, policymakers and systems integrators who want to stay ahead of the curve as the wireless industry migrates to 4G. The event addresses major challenges of the transition - from backhaul, applications and business strategies to the impact of current regulations and spectrum allocations.



  Top Stories



  From The Expert Corner


March 21, 2011

Improving Customer Satisfaction: How Smart Utilities Are Seizing the Day

By TMCnet Special Guest
Dina Vance, Senior Vice President of Ulysses Learning

Today, utility companies are facing numerous challenges that are affecting their overall customer experience and customer satisfaction ratings, including weather, regulatory issues and rising energy costs. To mitigate the effects that these can have on a company’s reputation, utilities need to ensure their frontline agents – and leaders – are educated, customer-focused and proactive.

Savvy utilities are employing best practices within their call centers, first by thoughtfully planning how the call center will function. Today, there are two roles needed in the call center. The first is the traditional customer service agents who handle ... Read More >>>


   Featured Videos



   Featured Resources



  TMCnet's Blogs



  Featured Channels



  Visit smart-grid.tmcnet.com for the Latest Smart-Grid News and Information



  Advertise With Us


  General advertising Info: Click here   

  Contact Us




  Become a TMCnet columnist!


Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.



This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ipat39@gmail.com to adjust your preferences.


Tidak ada komentar:

Posting Komentar