WEBINAR: Cloud Meets Contact Center: Going from Zero to Hero in 14 Days
Tuesday September 24, 2013 TIME: 11:00 AM PT / 2:00 PM ET Sign Me Up!
Feeling trapped with your current call center? Or looking to deploy a brand new contact center from scratch? The cloud has changed how companies view their call centers and what they expect from them. Learn how SMBs as well as enterprise departments are using cloud contact centers to improve customer satisfaction, reduce costs and gain a competitive edge for their business.
In this webcast, we will show you how a cloud contact center solution can be deployed in under 14 days, and yield a positive return-on-investment in as little as 2 or 3 months.
What attendees will learn:
The benefits of the cloud contact center model
Proven strategies for deploying a cloud contact center in 14 days or less
What kind of ROI to expect from a cloud contact center
How to unite agents in multiple locations into one virtual call center
By Laura Stotler, CloudHostingZone Contributing Editor
We regularly cover news announcements touting new products and technologies, all designed to strengthen the cloud and enable development and deployment of cloud services. So it’s nice to see some solid figures on just how quickly the market for these types of solutions is growing.
According to Market Monitor, a service of 451 Research, the market for cloud-enabling technologies is set to hit $22.6 billion by 2016, representing a 21-percent CAGR for market revenue. That’s a pretty significant gain and is a clear reflection of the recent flurry of activity that has been taking place in this space. Read More
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