WebRTC is Causing Companies to Rethink Customer Service, Future of Telecommunications - WebRTC World

Latest Featured Articles » WebRTC is Causing Companies to Rethink Customer Service, Future of Telecommunications WebRTC doesn't just change the way we communicate with each other; it enables an entirely new method for businesses communicating with customers, and vice versa. Connecting through the browser enables customer service representatives to know and easily access information like customers' browsing history, account information and what products they have been looking at, offering a more personalized experience. » Fresh Tilled Soil Enables Easy WebRTC Embedding with New Widget While some have branded WebRTC as a disruptive influence on the way browsers and telecommunications companies view communication, this disruption is decidedly a good thing. Indeed, with WebRTC, real-time video, voice and text chatting and file sharing are never more than a browser window away, whether you're sitting in front of a desktop or out and about with just a smartphone. » Will an Experts Market Emerge with WebRTC? Experts. Freelancers. Consultants. Coaches. Call them what you will, these are people we need for various tasks - be it physical training or assistance in penetrating a new target market. » Here Comes WebRTC; Are You Ready? Back in March, the tech world saw something pretty amazing: a demonstration of a native video chat between an Android Nexus tablet and a Macbook Air, with no need for the participants to download any application or extra tool. Top Stories » Mavenir Furthers WebRTC Focus with New User Experience Center, IMS WebRTC Gateway » Twilio, KDDI Look to Take Japan with Twilio for KWC » Ondello Powers Ornish Spectrum's Live Video Chat Systems » Citrix GoToWebcast Brings Easy Webcasting for Groups of Most Sizes Featured Resources » Navigating the Top Six Business Challenges of Delivering Software as a Service Sponsored by: SafeNet » SALESFORCE.COM: USING LIVEOPS PLATFORM TO RUN A GLOBAL CUSTOMER SUPPORT ORGANIZATION THAT DELIVERS THE BEST CUSTOMER SERVICE EXPERIENCE » Navigating the Disaster Recovery Landscape Featured Channels » RCS VoLTE » IP Communications » Virtual Call Center Advertise With Us Contact us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.

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