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News surfaced today that Amazon is buying Ring for more than $1 billion. Santa Monica, California-based Ring sells a doorbell with a built-in camera. It displays on users' smartphones a live video feed so they can see who is ringing their bell. At the core of every business decision, it's critical executives understand how new technologies not only benefits their business methods, but also how they impact their employees' workload. Here are three ways AI can benefit employees professionally. Sponsored By: 8x8, Inc.
WEBINAR: Dialing Up Your CX Metrics: How unified communications improves your contact center
Wednesday, March 07, 2018
2:00pm ET/ 11:00am PT
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The modern contact center is a customer communication hub, requiring optimization of every aspect to provide top-notch customer experiences. Aberdeen research shows that firms who integrate both business and contact center communications enjoy 3.0-times greater annual increase in agent productivity � all while improving customer satisfaction rates by 3.2-times. Interested in tripling your CX metrics? Join us as we discuss: - The top roadblocks impacting contact center activities
- Business value of integrating unified communications and contact center
- How to exceed empowered customers’ expectations
- Real-life success stories
The Blockchain Event in Fort Lauderdale draws a crowd, offers some answers, and raises lots of interesting questions. Why have some cryptocurrencies gained in value? What is that value based on? And what are the best and/or safest bets for people who want a piece of the cryptocurrency action? Many folks think the artificial intelligence is something we'll see in the future. That's true. AI will be employed in a broader variety of more sophisticated applications in the future. But, at ITEXPO last week, IBM's Jeff Eckard emphasized we don't have to wait for AI's arrival. The SD-WAN marketplace is a crowded one. But Hughes Network Systems says it brings unique expertise and proven technology to the table. And that, Jeff Bradbury says, sets it apart from the crowd. Bradbury is senior marketing director of the Hughes North America Division. He, and Bill Rumancik, spoke with us at ITEXPO/SD-WAN Expo. Organizations are changing their cybersecurity strategies, says Juniper Networks Cybersecurity Strategist Nick Bilogorskiy, who presented the closing ITEXPO keynote today. The focus used to be on threat prevention. Now it's on threat identification and mitigation. And behavior analytics can help with that.
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