Motive ServiceView for Mobile Simplifies Customer Care - Mobility TechZone

Date: 5/22/2013

Featured Articles » Mobility in the Call Center Space » How Mobile Apps Can Accelerate Sales » Marble Security Launches Enterprise Mobile Security Service » Help IT Administers Manage Mobile Devices Securely with MobileIron » Mobile Security Management Critical for Government and Financial Organizations, Says Webroot Sponsored By: Mobile Commerce Insider Mobile Commerce and Mobile Money are not new ideas, but we have passed the tipping point of adoption, with new use cases emerging daily in business and consumer markets. The insight you will get from the Mobile Commerce Insider site can be used to determine how massively mobility is impacting your customer relationships and the way those customers handle their financial transactions, from banking to shopping and everything in between. We are no longer talking about trials and technology, but real business and real value. From banking on the Web to vending machine transactions on your phone, mobile commerce is in the zone. Top Stories » Toshiba America Releases Call Manager, A BYOD Mobile Application » BeQuick's Fusion Enables MVNOs to Launch Prepaid Mobile Offerings on the Sprint Network » All Mobile Video Chat Apps Will Work on AT&T's Network by End of 2013 » Genesys Gains Mobile Payment and Customer Engagement Technologies with Acquisition of SoundBite » Mobile Spy Now Tracks Users Location with Pictures and Voice   From The Expert Corner May 21, 2013 Motive ServiceView for Mobile Simplifies Customer Care By Mae Kowalke, TMCnet Contributor Customer service isn’t getting any easier for mobile operators. Service providers know that an improved mobile customer experience is a prerequisite for business success, but they are having to deal with an increasing array of devices, platforms and technologies that make it harder by the day to deliver on this customer care goal. “Mobile customers expect simpler experiences. But the mobile ecosystem is becoming more complex,” noted a recent customer experience application note by Alcatel-Lucent  “To manage complexity and keep customers satisfied, service providers have to see and control the entire mobile ecosystem.” With that in mind, Alcatel-Lucent developed Motive ServiceView for Mobile. ServiceView for Mobile builds a simpler and better customer experience around the mobile device, empowering service providers to deliver holistic customer experience management through device activation, comprehensive care services and big data analytics, among others. Read More Featured Videos Alcatel-Lucent - Living in a Smart City - Wuxi China Featured Resources » Mobile Device Management and Bring Your Own Device in Education Environments » How Mobile Devices are Driving Innovations in Contact Centers » An integrated approach to managing and securing your mobile environment Featured Channels » Mobile Device Management » Mobile Security Management » Mobile VoIP Advertise With Us   General advertising Info: Click here      Become a MobilityTechzone columnist! Interested in reaching Mobility Techzone's Global Wireless and Mobile Communications Audience of 70,000 Unique Visitors? Please contact Matthew Gleeson to learn how at mgleeson@tmcnet.com or 1 (203) 852-6800 x145.

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