 | | Outside the Box Thinking The following is from The Simple Truths of Service by Ken Blanchard & Barbara Glanz. One way to get customers to brag about you is to begin thinking outside the box. That's exactly what the owner of this appliance repair company my mother bragged about did. When I called him to find out how he could service people the day they called, he explained his story. Click here for today's message! |
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