Cloud Contact Center Solution from IPScape Deployed by Carsguide.com.au - TMCnet's Cloud Communications eNews

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» Free Premium Content Cloud Communications: 4/02/2012 eNewsletter

Featured Articles » End the Offshoring Debate with a Cloud Call Center » Cloud Contact Center Solution from IPScape Deployed by Carsguide.com.au » Ferguson Enterprises Deploys Descartes' Cloud-based Mobility Solution » 8x8 Sharpens Call Centers' Cloud Presence with Advanced Chat, Conferencing   Sponsored By: Cloud magazine Introducing Cloud Computing Magazine Cloud Computing is the industry's definitive source for all things cloud - from public, community, hybrid and private cloud to security and business continuity, and everything in between. This quarterly magazine assesses the most important developments in cloud computing not only as they relate to IT, but to the business landscape as a whole. Available now. Subscribe today.   Top Stories » Zenoss Supports NWN, Monitors New Cloud Collaboration Service » Overstock.com Achieves $26 Million in Savings with Echopass Cloud Call Center » Fujitsu's Cloud Appliance Implements OCZ's SSDs » Virtustream Offers New xStream Enterprise Platform for Seamless Delivery of Cloud Services   From The Expert Corner Cloud Contact Center Solution from IPScape Deployed by Carsguide.com.au April 02, 2012   By Jacqueline Lee, Contributing Writer   Carsguide.com.au is deploying IPScape’s cloud contact center solution, called Agile (News - Alert) Messaging Service, which works together with contact center or sales team technology platforms to improve its handling of calls about cars that are advertised on the site. “By tracking each call dealers receive from the website, Carsguide.com.au can now be 100 percent transparent in how it delivers value back to dealers,” said IPScape CEO Simon Burke of the company’s cloud contact center solution. In many ways, Carsguide.com.au is the Kelley Blue Book of Australian car sales. Customers can determine the appropriate value for cars, learn tips about insurance and maintenance, and browse listings for both new and used vehicles. Reviews of different cars, as well as videos and blogs, deliver both entertainment and valuable information for customers. When customers and dealers need support, they can browse through the site’s FAQs, email the site, or call a customer service representative during daytime hours. With Agile Messaging Service, the company is hoping to improve service delivery for both customers and dealers by deploying a cloud contact center for handling calls... Read More   Featured Video Interview with 8x8   TMCnet Free Premium Content » How an MSP made Microsoft Exchange Services more Profitable, and Clients Happier, by Moving to the Cloud » Moving Your Contact Center to the Cloud » How to Successfully Differentiate Your Cloud Backup Business    Latest Blogs » Comcast Lets You Text Message from your Home Phone » ZANGI New Mobile VoIP & Video App Launching Soon   Featured Channels » Cloud Communications » Cloud Business » Cloud Based Contact Center » Hosted VoIP   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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