New E-Commerce Strategies: Your complete guide to the new world of e‑commerce The holiday season is the best indicator of consumer shopping trends, habits, and desires, and the latest holiday period in 2015 showed more than ever that the consumer is in a position of power. The continual growth of online and mobile shopping options, from mobile browsing to dedicated apps, has given consumers more choices and often provides better service than more traditional options, and retailers are doing all they can to keep up with their customers' changing desires. But what exactly are retailers doing? How are they changing their approach? What does the future of e-commerce look like, both for customers and for businesses? Cooper Smith, senior research analyst at BI Intelligence, Business Insider's premium research service, has compiled a detailed report on new e-commerce strategies that looks at some of the top trends affecting retailers at each stage of the purchase funnel and how they're responding to those shifts. Here are some of the key takeaways: - Within digital, consumers are spreading out their retail purchasing across channels, forcing retailers to spread out their online marketing budgets. Paid search, affiliate marketing, and email all increased their share of e-commerce referrals last year, according to Custora.
- Paid search especially stood out as a major source of spending by retailers. Search ad spending grew 18% YoY in Q4 2015, according to IgnitionOne.
- Mobile continues to drive the most sales growth for retailers, but sales still aren't keeping up with retail traffic. IBM found that smartphone traffic beat both tablet and desktop, making up 53% of all online traffic. But mobile still only accounted for 29% of all online sales.
- Retailers only have themselves to blame for underperformance on mobile, as many still aren't using best practices for mobile websites and apps. Only 60% of the top 100 global retailers currently have a dedicated mobile website, according to The Search Agency.
- The increase in online shopping has put stress on the shipping and logistics industry. The number of UPS ground packages delivered on time during the holidays fell from 97% in 2014 to 91% in 2015, according to ShipMatrix.
- Retailers are beginning to explore alternative shipping options. Earlier this year Gilt Groupe switched its primary ground shipper from UPS to Newgistics.
- Retailers that can't afford to invest in alternative shipping options are offering consumers more fulfillment options using what many of them do have — brick-and-mortar stores. Buying online and picking up in-store, also called click and collect, made up about 30% of e-commerce sales at Sam's Club in 2015.
In full, the report: - Looks at how retailers are shifting their ad spending and marketing efforts to keep up with online retail behavior.
- Identifies which channels are top performers for referral traffic and new opportunities for reaching consumers.
- Analyzes how retailers are responding to the rise of mobile purchasing and where they're falling short.
- Examines the evolving delivery landscape and the aggressive moves retailers are making to become their own shipping carriers.
- And much more...
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