Latest Featured Articles The ecosystem approach has been key to GENAND's success not only in the NFV world, but has also been a key driver of the success of its KANDY platform, which just celebrated its one-year birthday and has experienced tremendous adoption through its first 365 days. While most do agree software is the future, those that embrace the ecosystem model are likely to enjoy greater success that those who prefer to trumpet an antiquated single-vendor approach. Another benefit of UC&C environments is that through the use of real-time collaboration tools among employees, email is not clogged up with sending attachments causing inefficient version management, and taking up server space. The cloud was made for UC&C, and UC&C was made for the cloud. In exciting news for the real-time communications space, Microsoft has made Skype for Web available without plug-ins in its new Microsoft Edge browser. Redmond has made the Object RTC (ORTC) APIs available for preview, enabling real-time audio and video to run on top of the browser without plugins, which translates to faster and better quality communications for users of Skype for Web and Skype for Outlook.com. Many customer-facing companies today are facing a dilemma. Their existing contact center infrastructure is getting old and simply can't accommodate the kind of omnichannel, real-time support solutions customers expect. At the same time, they find themselves paralyzed with fear that they'll buy the wrong solution and be stuck with it. Taking an omnichannel approach isn't cheap and often requires significant infrastructure modification. Top Stories Featured Resources Featured Channels Advertise With Us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details. |
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