| Featured Articles Google announced some big news concerning its cloud platform this week, removing the beta label from its Cloud Dataflow offering and making it generally available to users of Google Cloud Platform. As a value-added service, Cloud Dataflow is designed to help streamline large-scale cluster management and optimization. With the explosive growth of the cloud contact center industry -- between 2008 and 2012, the cloud market grew by some 224 percent and shows no signs of slowing down - it would be an easy assumption to make that nearly all contact centers are operating in the cloud. While growth is impressive, this isn't true. According to research from DMG, by the end of 2015, only about 18 percent of contact center seats will be delivered by cloud-based contact center infrastructure providers. This means the industry has strong room to grow. While the Cloud and its impact on the technology industry is written about frequently, often overlooked is its impact on the Professional Services (PS) businesses of technology companies. Traditionally representing 20 percent or more of software companies' total revenue, PS has been a key contributor to financial performance as well as a key service to assist customers in adopting, integrating, and implementing software technology and updated business processes. In the world of the cloud, the role of PS is increasingly playing an integral role in defining the customer experience and driving overall enterprise growth. Not too long ago, I used to imagine the future of the modern office, wondering what it might be like to work away from my desk. Of course, at that time, cell phones were still cumbersome and rudimentary and the concept of a smartphone was just something out of science fiction. Top Stories TMCnet Free Premium Content | | | Advertise With Us | | Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details. | | |
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