Omni-Channel Customer Support Means Failing to Deliver via a Variety of Channels - TMCnet's Cloud Communications eNews

Featured Articles » For Many Companies, Omni-Channel Customer Support Means Failing to Deliver via a Variety of Channels As consumers, we're getting used to omni-channel customer support experiences. Unfortunately, more often than not, it's about a company failing to provide customer support via a variety of channels. This doesn't only frustrate you as a customer, this scenario costs the company you've just interacted with money as well as your customer goodwill. » Sustainability Critical as Government Rapidly Migrates to the Cloud The city of Des Moines just celebrated a landmark environmental milestone, with enterprise firms Wellmark and Principal Financial Group both developing LEED-certified buildings in the downtown area. The Leadership in Energy and Environmental Design certification program recognizes green building practices and each of the companies adhered to the standard in exchange for financial incentives. » Microsoft Azure Now Part of the Masergy Cloud Marketplace Masergy Communications Inc., a global provider of managed networking and cloud services, announced the addition of Microsoft Azure to its Cloud Market place to give its customers a platform that simplifies IT management and minimizes up-front and ongoing expenses. » Ozonetel's CloudAgent Now in Zendesk App Store One of the major trends in contact center solutions is the integration of such solutions with other important customer journey capabilities such as ticketing and customer relationship management (CRM) systems. The ultimate goal for such integrations at a high level is to assure that frontline customer engagement employees, contact center agents as well as sales and marketing people have the right tools and information to be more responsive with the benefits flowing directly to the bottom line in terms of operational efficiency as well as customer satisfaction. Top Stories » CRM Systems Growing, Moving to the Cloud » Lifesize Introduces Cloud Amplify Call Recording App » Microsoft Quarterly Losses Point to the Significance of Cloud Investments » Equinix Chooses Infinera Cloud Xpress for Hong Kong Data Center Interconnect TMCnet Free Premium Content » Cloud: The Essential Buyer's Guide » Benchmarking Web Server & Database VMs on Public Cloud » Market Leadership Assessment: Empowering Today's Diverse Workforce through Cloud Communications Featured Channels » Cloud Computing - Columns » Cloud Computing - Features » Cloud Contact Center - Cloud Contact Center Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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