Customer Service, Not Price, Offers Key Differentiation - TMCnet's Cloud Communications eNews

Featured Articles » Customer Service, Not Price, Offers Key Differentiation When questing after differentiation, price can only take a business so far-and competing on dollars can quickly turn into a race to zero. Instead, customer service should be the calling card, whenever possible. » Google Creates More Efficient Big Data Solution with Cloud Bigtable NoSQL Offering Managing big data is becoming more and more of an imperative, and organizations are scrambling to find better and more efficient database solutions. Google has been at the forefront of development with its Bigtable initiative, and has now announced Cloud Bigtable, a new NoSQL database solution. Powered by the Bigtable data storage system, the new offering promises to provide single-digit millisecond latency. » Many Companies Limit Cloud Experience and Leave Benefits on the Table Most contact centers today are aware of the benefits of cloud-based solutions, even if they haven't fully embraced them, for budget or other reasons. Cloud-based solutions are ideal for distributed or virtual contact centers and home-based agents, they allow facilities with cyclical call volume (spikes at the winter holidays, for example) to scale up with temporary agents, and they save on internal IT costs. Most companies today run at least one cloud-based solution. » InterCloud Introduces NFV Orchestration Solution InterCloud Systems Inc. this week launched an orchestration solution called NFVGrid. Top Stories » Qlik Switches from Microsoft Dynamics NAV to NetSuite OneWorld Global Cloud » SAP Announces New HANA Cloud Platform for IoT at SAPPHIRE NOW » Colocation Provider FORTRUST Builds Out Data Center to Meet Increased Cloud and IaaS Demands » NewCloud Networks Joins Telx's NYC1 TMCnet Free Premium Content » Enterprise-Grade Unified Communications Experience With Cloud-Delivered WAN » Benchmarking Web Server & Database VMs on Public Cloud » Cloud Usage Risk Report Featured Channels » Cloud Computing - Columns » Cloud Computing - Features » Cloud Contact Center Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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