| June 02, 2014 Today’s customer is empowered in all senses of the word, and the voice of the customer cannot be ignored, as the insurance industry has learned, to its benefit. Carriers caught in a quagmire of regulations, complex relationships and rapidly evolving technology are finding it difficult to adopt a customer-centric approach. ValueMomentum’s BizDynamics may be the manna that they are looking for.
"BizDynamics, for Microsoft (News  - Alert) Dynamics CRM, is created for insurance carriers that recognize the importance of customer-centricity in their business operations and brings insurance carriers rich marketing, sales, customer service and producer relationship management functionality, while harnessing Microsoft Dynamics CRM’s market leading capabilities that will gain from continued investments from Microsoft over time," said Raj Samanthapudi, CEO of ValueMomentum.
BizDynamics’ next generation solution is expected to enable insurance carriers to assist their producers to be more productive, while meeting the specific needs of customers in the insurance industry. As it utilizes the power and flexibility offered by Microsoft Dynamics CRM, insurers can quickly implement a complete insurance CRM solution.
Insurance customers – be it independent agents, prospective and current policyholders, beneficiaries or claimants – expect consistent experiences across all interactions with carriers. With multichannelism on the rise, it becomes even more imperative that carriers get a single view of the consumer across products and interactions...Read More
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