Latest Featured Articles The changes inherent in the telecommunications markets have generated some seemingly basic truths about overall operations. We've seen this previously with cable operators and fixed telecom firms, and we're starting to see it again with mobile carriers as well. Geographically distributed teams and collaboration technology are standard operations for many firms these days, but defining how important technology is to success is featured in a newly released study from Unify. Volume 2 of "New Way to Work" (NW2W) surveyed 137 business executives and team members around the globe to get a real world view of the collaborative capabilities offered and used by teams and their correlation to team performance. LiveOps and Twilio have been pioneers in bringing the benefits of WebRTC to the contact center. Now, the companies are taking their efforts to a new level by bringing Google into the mix and taking hard phones out of the equation. The big question with any new technology is always, "That's great, but what's the use case?" The fledgling WebRTC industry, in particular, seems to have found itself in somewhat of a holding pattern, as use cases around browser-based communications are developed. The consensus seems to be that customer service and healthcare industries bear the low-hanging fruit and will see the greatest initial adoption. Mobile engagement services company Acision announced the launch of its WebRTC SDK last week at WebRTC Conference and Expo IV. The SDK is available now on its forge API platform. Top Stories Featured Resources Featured Channels Advertise With Us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details. |
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