Is a Cloud-based Contact Center for You? - TMCnet's Cloud Communications eNews

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Featured Articles » Cloud-Based EHR Solutions Can Save Healthcare Practices Time and Money » IBM to Make its Economical Elastic Storage Available as a Cloud Service » Picking the Right Cloud Computing Provider for Online Storage » IBM Mainframe Cloud Handles Diverse Workload for ACRC   Sponsored By: Wearable Tech Expo Attend Wearable Tech Conference & Expo Dedicated To Everything Wearable Tech: Mobile, Data, Fitness & Sports Get Insight On The Billion Dollar Industry 15+ sessions & demos cover: adoption, enhancement, fashion Make Plans To Attend / Exhibit & Sponsor | July 23 – 24, 2014 | Jacob Javits Center | NYC | www.weareabletechexpo.com Featuring: Fitness & Sports Wearable Tech Conference (FAST) | July 22, 2014 | Jacob Javits Center | NYC | www.befastexpo.com   Top Stories » Cloud Security Makes Big Gains in A Never-Ending Battle » Hybrid Cloud Technology on the Rise, High Deployments Expected » Innotas comes up with Cloud-based Agile Portfolio Management solution » IBM Introduces IBM Cloud Manager with OpenStack   From The Expert Corner May 19, 2014 Is a Cloud-based Contact Center for You? By Tracey E. Schelmetic Cloud Call Center Resource Contributor The contact center industry is embracing the cloud, to various degrees. Frustration with premise-based equipment, the desire to be more flexible, fast implementation times, fewer IT headaches and lower costs are all drivers for the cloud. For smaller companies, it’s about being able to run a multichannel, feature-rich operation without a huge layout of capital. For larger contact centers, increasingly, it’s about the ease of integration. Not all contact centers, of course, have gone 100 percent cloud. Many are choosing just to keep a few applications in the cloud – customer relationship management (CRM) is the enterprise solution most likely to be cloud-based. Others are finding that putting call recording, for example, into the cloud is also a huge benefit, as there is no need to store recordings on-site, and call recordings are more easily searchable and retrievable.Read More   Featured Video Mobile Fronthaul Optimized For Cloud RAN   TMCnet Free Premium Content » Under Cloud Cover: How Leaders are Accelerating Competitive Differentiation » Avoiding Cloud Security Audit Pitfalls » Making Financial Services Cloud-Ready    Latest Blogs » U.S. Communications Market in Great Flux; Regulate Forward, Not Backwards   Featured Channels » Cloud Call Center Resource » Cloud Hosting » Cloud Computing - Features   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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