The Challenges of WebRTC and Customer Service - WebRTC World

WebRTC Conference Santa Clara begins in: 110 Days. REGISTER NOW!       Latest Featured Articles » The Challenges of WebRTC and Customer Service Organizations are more willing to spend on applications that can demonstrably enhance their customer's experience versus just cool things or even internal productivity enhancement. But is it that easy? I believe that the challenging the 15-year history of Internet-based customer service shows this is an application area that requires very careful navigation to be successful. » WebRTC: Where to Find Revenue Dr. Goodwell, you may recall, was a telemedicine solution employing Microsoft Messenger that came out at a time when cameras and microphones were system add-ons, not functions embedded on both your computer and your smartphone. Anyway, the point John made to me was that Ian Small was riding the correct train of thought in his presentation at WebRTC World. Summing up, Ian was trying to rent a castle in which to hold his family reunion, and he ended up with the correct model because the call agent was dealing with a high value call. » XirSys Opens Up Beta Access for New WebRTC Hosting Service WebRTC is designed to enable browser-based communications without the need for a plug-in or local client, which would suggest that the process of placing or receiving a WebRTC-based call is easy and that is the case - most of the time. However, when it comes to integrating WebRTC into broader communications systems, some extra work is needed, which is why companies like Huawei have been introducing WebRTC gateways in recent months. » Tropo Snags 'Wow Factor' Award at WebRTC Expo Living up to its reputation as a leader in real-time communications API's, Voxeo Labs announced that the company has officially changed its name to Tropo Inc. The move comes just weeks after Tropo won the award for best Wow Factor at the recent WebRTC Expo in Atlanta. Sponsored by Web RTC School STOP WONDERING ABOUT WEBRTC & CHECK IT OUT AT ITEXPO: GET YOUR WEBRTC DEVELOPER CERTIFICATION ONSITE, ACCESS ADDITIONAL TRAINING ONLINE WebRTC Training & Certification Program August 26, 2013 Mandalay Bay, Las Vegas Registration Required Top Stories » WebRTC Web Revenue To Carriers » Australia Chooses WebRTC to Enable Video Conferencing for Healthdirect » FACEmeeting Preview Now Live, with Beta to Come in the Fall » Video Chat Startup vLine Wowed the Crowd at WebRTC Featured Resources » Top 5 Insights for Unleashing Gen Y Potential in Customer Service » The Astonishing Cost of a Poor Online Experience And What You Can Do About It » The Power of the Cloud Call Center: Five Tips You Need to Know Now Featured Channels » RCS VoLTE » Virtual Call Center » Wi-Fi Network Advertise With Us Contact us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.

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