WEB EVENT: Contact Center Consolidation and Centralization, Nov 3rd

INDUSTRY WEB EVENT Contact Center Consolidation and Centralization A Premium Web Event Thursday, November 3, 2011 11:30 AM EST, 4:30 PM UK. Register Now! Consolidating onto a centrally managed contact center platform, well-equipped to service all your locations, can drive down your cost of ownership, while at the same time delivering more advanced services to your customers. Elimination of the multitude of systems in various locations, from various vendors, with distinct administrative interfaces provides an improved ability to centrally manage communications across the enterprise. Productivity increases through a common set of applications and services and the ability to deliver new functionality simultaneously across all locations. And overall reliability and availability of services can increase substantially. All well and good, but how do you get there? In this web event, featured industry experts Drew Kraus, Research Vice President, Worldwide Enterprise Communications Applications, Gartner, Brad Herrington, Sr. Manager, Solutions Marketing, Interactive Intelligence, Don Van Doren, President, Vangard Communications and Tom Fisher, Director, Systems Engineering, Interactive Intelligence will share their insight and practical hands-on experience about how to build a successful plan for consolidating and centralizing your contact center and enterprise communications. Following the presentation, there will be an extensive audience Q&A session. Attendance is free. Register today.