Voice Activation is Coming to a CRM Near You - TechZone360

Featured Articles » Rest Your Weary Fingers: Voice Activation is Coming to a CRM Near You We spend a lot of time talking to our gadgets these days. Whether we're seeking directions from Siri or weather updates from Alexa, speech is quickly becoming a preferred means of communicating with technology. A future once at our fingertips now rests at the tips of our tongues. » Kevin Kennedy Stepping Down, Will New Leadership Help Guide Avaya Back into Prominence? After more than eight years as Avaya's chief executive, Kevin Kennedy will be stepping down from that role as of October 1, 2017. He'll be replaced by COO and Global Sales Leader Jim Chirico, who joined the company back in 2008. Chirico takes over a company that was once an unquestioned leader in its space but, due to several less-than-perfectly-managed scenarios, has left much of the market questioning its future. » Three Tips for Successful Agent Training Once managers actually figure out which candidates they want to hire, they have to go through yet another long process: training. New hire training should begin the moment the agents enter the building. Sponsored by: Interactions WEBINAR: What Every Contact Center Person Should Know About Machine Learning Tuesday, August 15, 2017 2:00pm ET/ 11:00am PT REGISTER Join Interactions for  a webinar on August 15th with Patrick Haffner, Lead Inventive Scientist and Priyanka Tiwari, Sr. Product Marketing Manager, both from Interactions, as they discuss: The history of machine learning Understanding machine learning and related terms Top challenges for using machine learning in contact center space Using machine learning to improve customer experience » Micro-CT Scans Allow Researchers to Study Live Insects in 3D The things we don't know about the natural world could fill textbooks. That's why excitement is the most appropriate response when we discover new ways to study life and its complexities. Magnetic resonance images (MRIs), X-rays and computed tomography (CT) scans already have well-known uses which regularly change lives, but recent developments will see them be put to use in new ways - in both the human and insect kingdoms. » Gogo Making Air Travel More Productive Gogo created tremendous hype when it first enabled in-flight connectivity on American Airlines, back in 2008. But, anyone who has used in-flight Wi-Fi since then knows how challenging it can be to actually be productive. » Can We Run Out of Internet? As little as ten years ago, you couldn't discover new things like you can today. Whether you consider this to be a curse or a blessing, the content available on the Internet has changed dramatically over the last few years. » Tech Makes it Possible to Work Entirely from Home The number of people who work from home has grown substantially over the past decade. Nearly 50 percent of Americans say they work from home at least a little, and that proportion continues to grow. Featured Resources » What Every Contact Center Person Should Know About Machine Learning » Driving Operational Efficiency in the Digital Supply Chain » How to Know if Your Cloud Decision is Right for Your SMB Advertise With Us General advertising Info: Click here    Become a TechZone360 columnist! Become a TechZone360 columnist! Want to contribute your expertise to a growing audience of communications technology professionals? Become a writer, blogger or columnist for the TechZone360 Web site and this newsletter. Contact Erik Linask at elinask@tmcnet.com for details. FOLLOW TECHZONE360   FEATURED MAGAZINES FEATURED EVENTS

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