Insurance Technology - PwC Declares 2012 'Year Of The Customer' for Insurance Industry - TMCnet's Insurance Technology eNews

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Featured Articles » Streamline Health to Help Einstein Healthcare Network Get Reimbursements and Denials Under Control » Leading Insurer Selects Mitchell's Workcenter Claims Processing Solution » MD247 Fights Back After Being Called a 'Scam' » Humana Cares and Trapollo LLC Collaborate for Major Telehealth Deployment to 1600 Humana Subscribers » MyDrive Unveils Insurance Smart Box that Fits In Car » MicroEnsure Teams up with Idiom to Build New Generation Insurance System » GPS Pinpoints Houses' Distance from Fire Stations, Raises NC Fire Insurance Premiums » Jackson National Life Putting Focus on Information Technology Growth   Sponsored By: Interactive Intelligence INDUSTRY WEB EVENT Cloud-based Contact Center and Unified Communications: Is it Right for Your Business? A Premium Web Event Tuesday, April 24, 2012 11:30 AM EDT, 16:30 BST Register Now! Moving business communications to the cloud offers some very compelling benefits - increased flexibility, faster deployment times, minimal upfront capital expense, and reduced IT requirements. Does the move to the cloud make sense for your business? Our panel of industry experts will help you answer this fundamental question through their detailed analysis. Joe Staples, Sr. Vice President, will discuss the key benefits of cloud-based solutions and how organizations can best take advantage of them. Michael DeSalles, Principal Analyst, Contact Centers, Frost & Sullivan, will provide best practice information on the selection and implementation of a cloud-based communications solution. Donna Fluss, President, DMG Consulting LLC., will deliver information on how to determine the total cost of ownership (TCO) of a cloud-based offering and how to compare that to a premise-based alternative. Following the presentation, there will be an extensive audience Q&A session. Attendance is free. Register today.   Top Stories » Aetna mistakenly tells 8,000 customers their doctors were dropped from coverage » Sofi Insurance to Offer Free Consultations to New Customers   From The Expert Corner March 27, 2012 Insurance Technology - PwC Declares 2012 'Year Of The Customer' for Insurance Industry By Tracey E. Schelmetic , TMCnet Contributor Every year has a “trend” in the business press, and 2012 is no exception. In the insurance industry, 2012 is sure to be “the year of the customer,” at least according to PricewaterhouseCoopers’ (News - Alert) “Top Issues: The Insurance Industry in 2012.” Insurers are apparently becoming more focused on improving the customer experience as a way of differentiating themselves from their competitors and expanding their global market share. Every year should be “the year of the customer,” but it’s good that some industries might be starting to catch on. One way that this will be possible, says PwC, is due to advances in technology that more and more insurers are adopting. Information is key, and learning how to best capture, interpret, integrate and share information will be a step toward success... Read More    Featured Videos Interview with Interactive Intelligence    Featured Resources » Beyond the Insurance Contact Center: The Communications Center of the Future » The New Customer Service Model in Insurance: Enabled by Unified Insurance Solutions » Integrated Content and Communications: A Key Business Issue for Insurers   Featured Channels » Contact Center Solutions - Analysis » CaaS » Cloud Based Contact Center » Business Process Outsourcing - Business Process Outsourcing   insurance-technology.tmcnet.com is Your Source for the Latest Insurance & Technology News and Information   Sign Up For FREE    |    Visit Site    |    Free Magazine Subscription   Advertise With Us   General advertising Info: Click here      Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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