'They'd rather us be machines'

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Weekend Roundup Starbucks Faces Barista Backlash Starbucks is facing outcry from its baristas who say they are overworked, understaffed, and underpaid. The coffee titan has recently started an effort to improve customer service and support its workers, but many baristas say this is not enough to address underlying problems. They say the prevalence of mobile order-ahead and drive-thru orders, along with an increasingly complex and rapidly changing menu of hard-to-make drinks, have caused more strain than ever. Business Insider spoke to a dozen current and former Starbucks employees who made some bold statements such as "They'd rather us be machines," "It's a cult that pays $9 per hour," and "It's just hard to tell the truth." Business Insider's Kate Taylor has has the full story. Research In Focus The Digital Trust Report The Digital Trust Report, a brand new report from BI Intelligence, examines consumers' perception of major social platforms. It rates Facebook, YouTube, Instagram, Twitter, Snapchat, and LinkedIn on security, community, user experience, and content authenticity and shareability. Learn More »   The Fintech Profitability Report In a new report, BI Intelligence explores the reasons why fintechs are struggling to turn a profit, providing examples of the unique problems each segment of fintech faces. We also outline what some firms are doing to overcome these challenges, and highlight the key factors to be considered by fintechs, and their investors, if they want to reach profitability. Learn More »   The Drone Delivery Report In a new report, BI Intelligence examines the benefits drone delivery can provide as an e-commerce fulfillment method, and explains the different approaches companies are taking as they experiment with the nascent technology. In addition, we detail the key players working in the space and discuss the challenges drone delivery faces in reaching mainstream adoption. Learn More » Briefing Highlights Sponsored Content Drives One-Third of Millennials to Purchase A new survey conducted by Collective Bias finds that one-third of millennials have purchased from a brand after seeing a sponsored post. The data is encouraging for advertisers who are investing in engaging native ad formats like sponsored posts or influencer marketing. Read More »   Facebook Slides Into Live Streaming Deal with MLB Facebook will live-stream at least 20 Major League Baseball (MLB) games on Fridays during this year's regular season, according to the MLB. Read More »   Ford Looks to the IoT for Its Next CEO Ford Motors is replacing ousted CEO Mark Fields with Jim Hackett, who had been the head of the automaker's subsidiary responsible for autonomous development. Read More »   Uber's New Pricing Model Could Upset Drivers Uber has been experimenting with a new pricing method in several cities that uses machine learning algorithms to predict the amount a customer is willing to pay for a given ride. Read More »   Instagram Tops Facebook on Engagement Brands are seeing nearly four times as much user engagement on Instagram than they do on Facebook, according to an analysis conducted by Socialbakers. Read More »   Early Data Suggests Amazon's Echo Show Could Be a Hit First year sales of the Echo Show — Amazon's latest Alexa-enabled smart home device — could surpass the entire installed base of previously released Echo products, according to exclusive survey data from BI Intelligence. Read More »   US Carrier Wars Cut Wireless Costs The aggressive unlimited price war between the top four US wireless carriers is the key culprit driving an overall decrease in the cost of wireless services for consumers. Read More »   Amazon Takes Aim at Etsy Amazon plans to launch a new wedding gifts store within its Handmade at Amazon craft goods marketplace, taking direct aim at competitor Etsy. Read More »   BBVA Puts Its Open APIs Into The Wild Spanish bank BBVA has established itself as an early mover in adjusting to changes wrought by fintech innovation, including in its response to open banking. BBVA's API Market has for some time had three application programming interfaces (APIs) available for developers to experiment with in a sandbox environment. Read More »   Visa's Parking Play IPS Group, a smart parking firm, announced a new parking app called Park Smarter that incorporates a number of Visa features. Read More » Charts of the Week Mobile apps trounce speakers in controlling the smart home Google Play subscriptions pick up steam Bank account fraud in the UK is changing Become a Member You can gain access to everything BI Intelligence produces - ALL of our extensive research reports, newsletters, and data - when you claim your BI Intelligence ALL-ACCESS pass. With this level of membership, you will gain immediate access to… ALL Existing Reports Our research reports have taken thousands of hours to research, analyze and compile. With over 100 reports in our archive there is something for everyone with immediate profit-driving idea potential. Packed with data, insight and analysis the research helps you understand your chosen subject area in fresh new ways. Actionable New Reports You'll receive around 6 new reports each month on topics that matter to you, delivered electronically the instant they're finalized for as long as you're a subscriber. 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