According to a recently released study from EY, more than one third of CTOs and CIOs see disruptive competition as the single greatest strategic challenge facing the telecommunications sector. The report, Digital transformation for 2020 and beyond, goes on to say that nearly three out of four survey respondents place it in their top three challenges, followed by lack of organizational agility and lack of return on investment.
"Over-the-top (OTT) communications players such as WhatsApp, Facebook and WeChat have redefined the customer experience in messaging and video services, luring traffic away from telco offerings such as SMS,” said Prashant Singhal, Global Telecommunications Leader, EY. “These trends are playing in response to a market in which consumers and enterprises increasingly see value in multiservice packages, with quad-play and cloud packages driving new opportunities...Read More
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