I had a chance recently to interview Robert Chamberlin, the Chief Revenue Officer and Co-Founder of DataXoom, which is a Mobile Virtual Network Operator (MVNO).
Through the years, as a bell head, I have looked at MVNOs as if they were the equivalent of prepaid calling cards. Not exactly a flattering view. I have also had people jump ship from carrier to MVNO or vice versa and with the hat change came a newfound evangelism against their former ways of life. Like an ex-smoker—convinced they were saving you from yourself.
It was that history that drove our conversation.
Robert took my skepticism in stride and pointed out that for their business customers, the carriers themselves had a bit of a reputation. You see, if the business discovered a hole in the coverage or a network anomaly, the carrier has a tendency to suggest that they should look at the overall service and be content. In other words they did not have a quick fix.
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