Monet Software's Flurry of News Includes Salesforce Service Cloud Integration - TMCnet's Cloud Communications eNews

Featured Articles » Monet Software's Flurry of News Includes Salesforce Service Cloud Integration Monet Software now offers integration with Salesforce Service Cloud. CEO Chuck Ciarlo shared the news with TMCnet at Call Center Week in Las Vegas. » Swisscom Looks to NEC and NetCracker for its Cloud Transformation Telecom operators around the world are implementing the necessary infrastructure to deploy cloud solutions for their customers. While initially not everyone was onboard regarding cloud technology, today it is undeniably the engine that is driving innovation in IT. This includes telecoms, which are forging partnerships with network and IT companies to make their cloud-based transformation possible. Swisscom, Switzerland's leading telecoms provider, has signed a memorandum of understanding (MOU) with NEC and NetCracker to help guide it through this process. Sponsored By: IBM WEBCAST: Five ways to build the right cloud Watch this webcast to learn: What questions should you be asking when designing your strategy? What are the common pitfalls you can be prepared to avoid? How do you choose which workloads to move to the cloud for immediate and long-term success? What technologies are on the horizon for future planning? How do you win support to move this all forward? Watch Today » CRM and Cloud: It Was Meant to be The cloud contact center model is the product of a software and infrastructure revolution. With its growing number of deployments, the cloud provides firms a more cost and user-friendly experience. For contact centers Customer Relationship Management (CRM) software can provide an agent with background and context for each customer interaction in order to better serve. » Cloud-Based Managed Video Services Can Meet the Needs of Global Enterprises Video conferencing is often touted as the pinnacle of unified communications (UC), enabling face-to-face collaboration in real time and without the hassle and expense of face-to-face meetings. But research firm Ovum has found that when it comes to actually implementing video conferencing and services, there are a number of barriers that must be faced. Top Stories » NCR to Offer Vocalcom's Omnichannel Cloud-based Contact Center Services in the UAE » VMware Launches Identity Manager, IDaaS Solution for the Mobile-Cloud » Virtualization and Cloud Driving Growth in Data Center Infrastructure Market » Ozonetel's Upgraded CloudAgent Chat Solution Adapts And Integrates on the Fly TMCnet Free Premium Content » How a Cloud Phone System Benefits Multi-Site Businesses » 7 Business Benefits of Moving to Cloud » Cloud Communications: Creating a New Paradigm for Teaching and Learning Featured Channels » Cloud Computing - Columns » Cloud Computing - Features » Cloud Contact Center Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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