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Slack (slack.com) is the new hotness when it comes to team communications. The software/cloud service enables managers to create open channels for projects, groups and topics a whole team shares. Channels include messages, files and comments, inline images and video, rich link summers, and integration with other cloud services such as Twitter, Dropbox and Google Drive. You can search whole conversations, everything is perfectly synced between desktop and mobile devices, and everything is archived. Two and a half years after TMC wrote about how WebRTC is a gift from heaven for Facebook. Now, others in the communications arena - including perhaps Facebook itself - are now coming to the same conclusion. When Avaya announced its latest call center product, the message was clear: WebRTC is ready for prime time. It also underscored the longstanding theory that the customer service market would be the most likely candidate for early success. Interestingly, the theory was always based on the idea that every customer has multiple web-enabled endpoints that could leverage WebRTC to contact agents, but Avaya has actually made the agent the WebRTC user. Figuring out where WebRTC ends and social media begins is going to become increasingly complicated. Social media is a form of real time communications (RTC) and companies are starting to incorporate video into their apps. Some argue WebRTC is the next social media conduit, providing a customizable way for companies to directly interact with their customers. I don't think there's an easy answer or winner at this point in time. The idea of a smart airport may seem like an oxymoron to some long-suffering travelers out there sick of the endless lines and security protocols and everything else. But a new report from Transparency Market Research suggests that the smart airport may not only no longer be an oxymoron in concept, but it may well be a sight increasingly seen in practice thanks to real time communications tools. Today, the line separating personal and work computing has not only been blurred, many would argue it no longer exists. Skype for Business will offer enterprise voice in Office 365 with PSTN calling and conferencing. The functionality will first become available as a technical preview in the U.S. this summer. On the consumer side, the benefits of the mobile technology revolution have been advancing steadily, providing users with more capabilities and a broader range of choices. In contrast, the business side of mobile has been marked by advances and retreats. While technology has improved, companies have struggled to integrate the new capabilities into their operations, which has been frustrating for IT professionals and the workforces they serve.
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Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.
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