Customer Focus: An Interview with Smart Metering Systems PLC January 21, 2015 Smart Metering Systems plc is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point. To accomplish this, SMS needed a partner to assist with connectivity design, implementation, and ongoing managed services. The company chose Stream Technologies to power its connected enterprise transformation. Stream Technologies simplifies complexity in global IoT and M2M connectivity. With more than 500 enterprise and SMEs spanning more than 25 sectors, Stream offers the widest available choice of wireless networks and technologies. I recently had an opportunity to visit with Nigel Chadwick, CEO of Stream Technologies, and Bill Turner, SMS managing director of data management, about the SMS IoT journey with Stream Technologies...Read More |
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