The Cloud Gives Workforce Management a Needed Boost - TMCnet's Cloud Communications eNews

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Featured Articles » Cloud-based Workforce Management Eliminates the Hassle of Paper and Repetition » NIST: The Cloud Has Five Ecosystem Stakeholders » Security in the Cloud: How Hackers Are Going to Get Your Encryption Keys » What is Big Cloud Fabric?   Sponsored By: Fog Computing Conference – November 19-20, 2014 –   San Jose, CA The Fog Computing Conference will provide attendees with understanding and insight into this new phenomenon. Fog Computing–"closer to the ground" as opposed to “up there” in the cloud--is bringing computing and storage back to the Enterprise itself. It not only provides operational efficiencies beyond the concept of cloud storage and services, but further serves to offer additional security options so vital in today’s increasingly insecure work environment. The Fog Computing Conference will focus on the most compelling trends driving the fog computing opportunity, including: Stream Databases Predictive Analytics Real Time Business Intelligence Operations Optimization Distributed Networks Dynamic Spectrum Edge Routing Register Today   Top Stories » Voxbone & Alianza Bring Together Components for New Cloud-Based Voice Solution » East Coast Law Firm Deploys Cloud-based Phone System » Zultys Introduces Cloud Services Offering » Cloud Office at Rackspace Becomes Newest Business Unit   From The Expert Corner November 03, 2014 The Cloud Gives Workforce Management a Needed Boost By Michelle Amodio, TMCnet Contributor The call center is a busy place. This facility is the hub of client and customer contact, and it relies on various mediums to reach out to said customers, from voice to e-mail, and nowadays, socially online. Encompassing all the activities needed to maintain a well-oiled machine takes not only great management and a reliable workforce, it needs a hardworking workforce management solution to ensure all of the above is working. When it comes down to it, workforce management software is a vital element to contact center operations. High call volumes mean a busy facility, and if you can’t accurately forecast agent need to handle call volume, then the end results are unhappy customers and a frustrated workforce, not to mention a failing business. That is why the cloud can help give workforce management a boost when it matters most...Read More   Featured Video Cloud Expo 2014 Interview with Vasco   TMCnet Free Premium Content » Secure Mobile Devices, Apps, and Content with Cloud-Based Management Solutions » Taking collaboration to the cloud » IBM SmartCloud Social Collaboration for Government   Featured Channels » Cloud Call Center Resource » Cloud Computing - Features » Cloud Contact Center   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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