CareSource Opens New Cloud Call Center in Indianapolis - TMCnet's Cloud Communications eNews

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ITEXPO West begins in: 63 Days. REGISTER NOW!   Featured Articles » Verizon Take Multi-Cloud Vision a Step Further with Cloud Marketplace » TELUS Brings More Cloud Solutions to Canada » Could Cloud Network Defense Mean a New Source of Security? » Cloud Collaboration Leads to Stronger Support Sponsored By: SureTax WEBINAR: Telecom Tax Compliance: Learn the issues and how to put together a solution for your business Wednesday December 10, 2014 TIME: 2:00pm ET, 11:00 AM PT REGISTER!   Telecom taxes are complex, but compliance can be easy. Learn the structure of the telecom tax compliance process and how to put together a solution for your business. Telecom tax and regulatory fee compliance can be a complex and daunting task for companies with telecom based offerings. From regulatory requirements to billing, tax calculation, filing and remittance, the process can be overwhelming. It’s difficult to know where to start. Join us as we de-mystify the telecom tax process and show you how to do it right. We’ll review some of the important telecom tax issues and cover solutions that simplify the tax compliance burden. Even if you’re currently in operation but out of compliance, we’ll show you how to get back on track. During this webinar, you’ll learn: The realities of regulatory requirements Prioritizing limited compliance resources by targeting high risk, high consequence areas while maintaining competitive positioning among industry peers How to develop, implement and manage a “compliance risk monitoring & management” process Easy to implement billing solutions for invoicing and collecting taxes How to calculate telecom taxes easily and accurately, sitused to the proper jurisdictions Options for reporting and filing taxes and fees, including in-house solutions and outsourcing solutions How to return to compliance Who should attend: CFOs, VPs, and other Finance and Tax Decision Makers Directors, Senior Managers, and Product Managers of Telecom Services Directors and Senior Managers of Tax REGISTER!   Top Stories » Ozonetel Integrates CloudAgent with Zoho CRM » LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada » TouchPoint One Upgrades Acuity Cloud Contact Center Performance Management Software » Canadian Cancer Society Increases Fundraising with NewVoiceMedia's Cloud Contact Center Technology   From The Expert Corner November 24, 2014 CareSource Opens New Cloud Call Center in Indianapolis By Oliver VanDervoort Contributing Writer With more and more call centers moving to the United States all the time, there are a number of states reaping the benefits. In Indianapolis, Indiana, a new call center is going up that will help CareSource more effectively team up with Xerox. The call center will have a staff of around 200 workers to start out and that’s good news for the local economy. "CareSource has a 25-year history of mission-focused customer service, so we selected Xerox because of their expertise in customer care to provide us with a strong presence in Indiana. This Customer Care Call Center will help us continue to serve more Indiana residents through our CareSource Just4Me product," Pam Morris, president and CEO of CareSource, said in a recent statement according to Inside Indiana Business. CareSource is a company that specializes in making sure its clients are able to offer the highest level of customer service support available. The Xerox call center is said to be one that will enhance the customer experience because it will support anyone who wants to learn more about CareSource products. This includes the Just4Me health plan that has been made available in Kentucky, Indiana and Ohio through the Affordable Care Act...Read More Read more about Cable, Satellite, Information Technology   Featured Video Cloud Expo 2014 Interview with Parasoft   TMCnet Free Premium Content » Delivering a Frictionless Customer Experience with Service Cloud » Secure Mobile Devices, Apps, and Content with Cloud-Based Management Solutions » IBM SmartCloud iNotes Security   Featured Channels » Cloud Call Center Resource » Cloud Computing - Features » Cloud Contact Center   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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