SAP Unveils New Customer Engagement and Metrics Solution - TMCnet's Cloud Communications eNews

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Featured Articles » More Large Enterprises Starting to 'Get' the Benefits of the Cloud » Cloud-based Communication Solutions Offer Major Benefits to Business » Cloud Contact Centers Offer a Path to a Better Customer Experience » Making the Cloud Feel Local   Sponsored By: Fog Computing Conference – November 19-20, 2014 –   San Jose, CA   The Fog Computing Conference will provide attendees with understanding and insight into this new phenomenon. Fog Computing–"closer to the ground" as opposed to “up there” in the cloud--is bringing computing and storage back to the Enterprise itself. It not only provides operational efficiencies beyond the concept of cloud storage and services, but further serves to offer additional security options so vital in today’s increasingly insecure work environment. The Fog Computing Conference will focus on the most compelling trends driving the fog computing opportunity, including: Stream Databases Predictive Analytics Real Time Business Intelligence Operations Optimization Distributed Networks Dynamic Spectrum Edge Routing Register Today   Top Stories » BTI Systems Selected by CyrusOne for Metro Cloud and Data Center Connectivity » Instart Logic's Security Suite Offers DDoS Protection from Device to Cloud » SYNNEX to Distribute SolidFire Infrastructure Designs to Simplify Cloud Application Deployment » Cloud Paying Off: inContact Reports Record Growth   From The Expert Corner November 17, 2014 SAP Unveils New Customer Engagement and Metrics Solution By Oliver VanDervoort Contributing Writer When it comes to the call center world, there are few factors that are as important as making sure customer service is top notch. As part of the company’s attempts to improve call center customer service around the world, SAP announced it is going to be bringing a new solution that will allow companies to have more precision, bring in new audiences and record more conversions. All of these things will improve the ability of companies such as call centers to make sure they are increasing their customer service metrics. Dubbed the “SAP Customer Engagement Intelligence Solution” and powered by SAP Hana, the software is going to combine SAP customers’ enterprise data on its customers with buying behaviors. This software will make it that much easier to target advertising to specific segments of the population and the right person at the right time. The solution is also apparently going to be having the ability categories that can reach subsets of customers in a particular market. This kind of software will especially come in handy when talking about outbound call center marketing. Contact centers can also look at new ways to reach their customers through services like Facebook. In fact, the solution will be leaning heavily on Facebook in order to reach new customers...Read More Read more about Cable, Satellite, Information Technology   Featured Video Expose Telco Assets to Web Content Management Systems   TMCnet Free Premium Content » Delivering a Frictionless Customer Experience with Service Cloud » Next-Generation Service Assurance in Network Of Clouds » Secure Mobile Devices, Apps, and Content with Cloud-Based Management Solutions   Featured Channels » Cloud Call Center Resource » Cloud Contact Center » Cloud Computing - Features   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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