Oracle and Forrester Study Highlights Business Impact of Modern Marketing Best Practices - WebRTC World

Latest Featured Articles » Oracle and Forrester Study Highlights Business Impact of Modern Marketing Best Practices We always hear about the adoption rates of the latest technology and business impact, and why if you do not have the latest and best, the likelihood is that your enterprise is falling behind or destined to fail in regards to competition. This is particularly true when it comes to using digital tools to improve marketing efficiency and effectiveness, which includes these days having omni-channel interactions capabilities and increasing support of enabling technology such as WebRTC to support real-time multiple media customer engagement. » The Distributed Call Center for 21st Century Customer Expectations There's a curious conundrum in the contact center industry: the people who tend to apply for jobs in physical contact center facilities are often young, not generally college educated and are part of a demographic that typically leads to high turnover as they "figure out what they want to be when they grow up." » SpeechTrans Expands Translation, Transcription, Seeks Investors A company called SpeechTrans, which introduced its InterprePhone translation service for landline network callers a few years back, is now bringing translation and transcription capabilities to computer, smartphone, and tablet users. » BroadSoft Adds WebRTC, Apple iBeacon Support This week at its annual user's conference in Arizona, BroadSoft announced support for WebRTC through its BroadSoft Labs online incubator and as a "guest participant" feature in its UC-One unified communications application. It is supporting Apple's iBeacon, which may lead to some interesting apps down the road. Top Stories » Disruptive Analysis Publishes WebRTC Industry Status & Forecasts Report, 2014 Edition » Ecosmob Offers WebRTC-based Communications Products » Mozilla, Telefonica Combine to Bring Firefox Hello to WebRTC-Starved Masses » WebRTC: Worth the Wait Featured Resources » Are you Ready for 2020? » Mobile Test Automation Best Practices » 5 Things Every Workplace Should Consider As They Cope With Enterprise Mobility » Knowing your Online Enemy: Breaking down Bots Featured Channels » Workforce Optimization » IP Communications » Conference Call Services Advertise With Us Contact us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.

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