WebRTC and the Call Center - WebRTC World

Latest Featured Articles » WebRTC and the Call Center In connection with ITEXPO, tomorrow Phil Edholm and Chris Vitek will be leading the WebRTC Enterprise Pavilion with a focus on Call Centers. » Sansay Receives US Patent for WebSBC Sansay is a well-respected name in the communication services provider space as its software-based VoIP infrastructure is some of the best in the business. Indeed, the company's session border controllers were recently rated as visionary in Gartner's November Magic Quadrant report. Sansay is also a platinum sponsor at the ITEXPO, taking place this week in Miami, Florida. » First WebRTC Client in Enhanced UC Solution Key to GENBAND Generation Enterprise Push Frisco, TX-based IP solutions provider GENBAND has placed two markers down that indicate the answer to both questions can be yes. With the announcement of their Generation Enterprise framework for IP convergence and SMARTOFFICE 2.0-the enhanced version of their UC solution that can run on premise or in the cloud which now features the first commercially available WebRTC client from a major UC player and is a key part of the Generation Enterprise value proposition-if nothing else they have set the competitive bar high. » The Good, The Bad and The Ugly of Customer Service The importance of customer service has always been important, but has been especially emphasized in an era of viral content. One bad customer experience can spread throughout the Internet in a matter of minutes, potentially damaging a brand's name, reputation, customer relationships and future sales. » Priologic's EasyRTC System Set to Arrive at ITEXPO 2014 With ITEXPO 2014 just hours away-under 24 of same now, in fact-excitement is building around the event and more and more companies' plans for the show are likewise becoming known. One of the newest to make the scene is Web-based real time communications (WebRTC) company Priologic, who plans to bring its EasyRTC software to the show to show off just how simple it can be to make apps for the growing WebRTC market. Top Stories » WebRTC Demand Gets a Boost From Video Conferencing & Video Chat Demand » AddLive Doesn't Just Work Well with WebRTC Browsers » Zingaya VoxImplant Hits The WebRTC Space » 'Ultra HD' TVs to Use New Video Formats With Higher Quality and Lower File Sizes » Video Conferencing, Video Chat Services Create Demand for WebRTC Featured Resources » Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents » A Common Service Orchestration Platform for Unified Communications » How Cloud Contact Centers Turn Website Visitors into Satisfied Customers with Web and CRM Interfaces. Featured Channels » Call Center Workforce Optimization » Hosted VoIP » Virtual PBX Advertise With Us Contact us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.

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