Latest Featured Articles As the capabilities of the Internet continue to grow and expand, so do the opportunities for telecommuting. The topic has been especially prominent in 2013, as the year kicked off with an announcement from Yahoo CEO Marissa Mayer about a ban on employees working remotely. Some companies are pondering whether to follow in Mayer's footsteps or embrace technology's capabilities for telecommuting, but the reality is that the majority of companies today will have to face employees working remotely one day soon. The results recently returned from Information Week's 2013 State of Unified Communications (UC) survey, and the news is only marginally encouraging. Reports of stalled projects and slow updating are emerging, and the UC market is looking almost distressingly slow. But what's driving this slowdown? How can it be addressed and put some life back in the market? The survey had some light to shine on those fronts as well. With all of the buzz about WebRTC, the open source project aiming to enable the Web with Real Time Communication (RTC) capabilities, it is not surprising that one of the first and most promising significant applications of the technology is in contact centers. This is exemplified by the announcement of Presence Technology, a leading provider of multichannel contact center software, that its newest 9.2 version contains enhancements to its Web Agent that employ WebRTC for a complete Web-based solution. Nokia has now thrown down the gauntlet and refused to work with the WebRTC community. Google's cross licensing of VP8 with H.264, which was to end the controversy, has been ignored. And Nokia is in fact listing a lot of prior art to suggest another patent war. Top Stories Featured Resources Featured Channels Advertise With Us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details. |
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