UK branch penetration will drop from 65.3% in 2019 to reach between 60% and 62% in 2024

How shifting consumer habits and the coronavirus pandemic are shaping future usage of and informing banks' investments in branches, digital and mobile banking, ATMs, and call centers Get the Full Report →

In The UK Banking Channel Forecast, Insider Intelligence forecasts the growth or decline over the next five years of five key banking channels in the UK: branches, digital platforms, smartphones, call centers, and ATMs. We identify the drivers behind the trajectory of each channel's penetration, including changes to consumer behavior or advancements in technology. In full, this exclusive report:

1 Forecasts where penetration in each banking channel — branch, ATM, call center, digital, and smartphone — will stand through 2024 2 Explores the factors leading to the uptick or decline in usage of each banking channel 3 Considers the current and ongoing role of the coronavirus pandemic on the usage of these channels 4 Highlights notable areas of investment for banks based on usage trends 5 Recommends how banks can drive the most value out of their investments in each channel Buy the Report Today →

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