| The commerce landscape is rapidly evolving. Despite the fact that 92% of transactions still occur face-to-face, the customer journey is expanding across multiple, digital touchpoints. Most consumers start by researching and reading location-based reviews.
Join guest speaker Brandon Purcell, senior analyst at Forrester serving customer insights professionals, and Mike DeLuca, SVP of digital for Hearst Newspapers, for a conversation on the revenue implications of location-based reviews on the future of commerce. They'll be discussing how emerging innovations, such as artificial intelligence, can be used to revolutionize a digital reputation management strategy — at scale.
Register for the webinar to:
- Learn how a one-star increase in rating can increase annual revenue from 5-9%
- Discover the advantages of a centralized review management strategy
- Hear from Hearst on how AI can be utilized to drive lapsed customers to purchase and keep brands top-of-mind for an existing customer base
Date: Thursday, February 23rd
Time: 2:30PM ET
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