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Featured Articles
Platform-as-a-service, or PaaS, is an increasingly popular cloud offering that enables developers and IT operations professionals to build and maintain applications while avoiding many infrastructure-related challenges and expenses. According to a 2014 IDC report, the global PaaS market is expected to reach $20.3 billion in 2018 as enterprises continue to adopt this new technology. Administering ITSM comes with some slippery rabbit holes, and is much like the famous Alice in Wonderland quote: If you don't know where you are going any road can take you there. We've heard a lot about the gaps between ITAM (IT Asset Management) and ITSM (IT Service Management), the gaps between ITIL and ITSM, and more recently the gaps between ITSM and ITSSM, and even the more nuanced maturation levels of your ITSM. Without timely and relevant data, your processes, people, governance, and your entire IT vision all become manipulated and bent in imprecise manners, yielding your ITSM ineffectual. RiT Technologies, a provider of converged IT infrastructure management and connectivity solutions, recently announced that an unnamed global investment company has deployed CenterMind, RiT's acclaimed IT infrastructure management software offering. The modern workplace - specifically the enterprise - can be stressful. Overflowing email inboxes, numerous tasks and projects with tight deadlines, and too many enterprise systems with too many buttons and too many features. As if that weren't enough, complex business processes also exist with multiple stakeholders that need to be managed. The information systems that once promised to help us soon became so complicated that nobody knows how to use them properly. The enterprise reality is that employees spend too much time organizing their work and trying to simplify so they can understand what they need to do, how to do it and when to do it instead of doing actual work.
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