| Featured Articles Infor, already one of the leading companies in the world when it comes to business applications in industries that are trying to focus on the cloud, announced the Infor CloudSuite Public Sector. Since the spring of 2015, CenturyLink has been replacing hardware with software to provide innovative services via virtualized network functions. Per CenturyLink's announcement, it will be leveraging NFV to provide video (Prism TV) and security as well as virtualized data, voice services, Multi Protocol Label Switching (MPLS) routers and customer premises equipment (CPE) immediately. Customer interaction analytics is a relatively new and growing area that can provide companies with benefits both within and far beyond their contact centers, as discussed in a new white paper from Aspect. As individuals and leaders, we have the potential (even the obligation) to be the spark within our organizations to create change and make a difference. However, the larger question is often where and how do we get started? Top Stories TMCnet Free Premium Content | | | Advertise With Us | | Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details. | | |
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