Latest Featured Articles Making sure in real-time that the right people have the right information and tools at the right time, that they are easy to use and interactions are private and secure is the objective, and that technology is a means and not an end. Technology in the call center is one thing that can set a company apart from another. Too many competing firms are offering commodity products at prices that have little variance. Trying to determine one provider from another is difficult as the marketing material suggests you'll experience the best interactions with each one. John M. Hand, global Microsoft Alliance Director at IR, sits down with TMC for an interview about the state of the UC market and how it is being adopted by the enterprise along with cloud computing, WebRTC and other disruptive technologies. GENBAND made a giant splash in the real time communications space about a year ago when it announced the launch of that sweet offering known as 'Kandy.' On the day the company was celebrating the one year milestone, TMC CEO Rich Tehrani caught up with GENBAND Vice President, Solutions Marketing & Strategy, Sanjay Bhatia to discuss some of the new exciting things happening with Kandy and why real time communications is becoming so important today. Top Stories Featured Resources Featured Channels Advertise With Us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details. |
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