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The new Eptica Multichannel Customer Experience Study, from the European multichannel and multilingual customer interaction management software provider, is certainly food for thought. Its top line findings regarding U.K. retailers' efforts to improve the customer experience via various channels include one that email was the best performing channel for retail service, with 63 percent of questions answered, ahead of websites, which successfully provided answers to 60 percent of routine queries. Twitter brought up the rear, with just 33 percent answered effectively. Trying to remember dozens of seemingly random strings of letters and numbers for usage as passwords can be frustrating. Unfortunately, using one or two passwords for a variety of accounts can be dangerous. If one account is compromised the others might as well be too. From encrypted password managers to edible password pills, tech geniuses have been looking to change the game in different ways, hoping to make logins easier, yet more secure. One of the newest innovations out there is looking to replace passwords through using the faces we know for authentication. U.S. cellular provider T-Mobile is in hot water with the Federal Trade Commission. Earlier this week, the FTC announced it had filed a formal complaint against T-Mobile, alleging the cellular company has been cramming bogus charges onto customers' bills. The FTC alleges T-Mobile has been making hundreds of millions of dollars by placing charges on bills for premium SMS subscriptions the company knew were never authorized by its customers. There have likely been many out there who have looked to invest in one company or another, seeing opportunity therein, but not knowing how to actually put the money to line up with one's metaphorical mouth. That's a development that's about to change for one company, and those who see opportunity in virtualization technology will find it a lot easier to make the investment in a company known as Sphere3D. When it comes to being a rich resource of information, U.S. Federal government IT operations and the public-private partnership MeriTalk has few peers. To paraphrase a financial services firm tag line from years ago, When Meritalk talks, people listen. One can only hope that based on its new report (underwritten by Actifio), Consolidation Aggravation: Tip of the Data Management Iceberg, that those in charge are not only listening but will react. Embarcadero Technologies, software solution provider, has been selected to assist with development support to FbStart, a new program by Facebook that aims to help mobile build and grow their apps at any stage. Embarcadero was chosen for its Appmethod end-to-end application development platform, the first native mobile solution to be included in the program. The Appmethod platform features an IDE with design tools, UI elements, connectors to cloud and on-premise databases and built-in support for popular mobile backend as service platforms. Television has seen better days. With a host of new entertainment options emerging and competition everywhere-not to mention advertising spending increasingly going toward mobile and online sources-it's getting tougher for television to make the kind of impact it once did. But a new patent for media executive and inventor Tom Wolzien may go at least some of the way in giving television back its old spark: U.S. Patent 8,767,031, the Video Call Center (VCC). Soundhawk is a hearing aid for people that don't have hearing issues. But what does that even mean? Facebook is the king of the social media sites, and it was apparently also trying to become the king of the Internet social experiments when it carried out an emotion study of its users. Unfortunately, the way the social media site carried out the emotion study has come under fire from many scientists in the field, citing among other things a lack of informed consent. Google, as the creator of Ad Words, has certainly demonstrated its expertise in targeting specific audiences. With the release of My Business earlier this month Google directed some manpower toward a suite of online services aimed at small businesses, drawing together Search, Maps and Google+ into a centralized location to simplify the process for businesses interested in creating a strong online presence.
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