Is WebRTC the Death of the Traditional Call Center? - WebRTC World

Latest Featured Articles » Is WebRTC the Death of the Traditional Call Center? So why is this the death of the traditional call center? It's not that call centers will not exist in the future, to the contrary, customer support will never disappear. But the way that customers are served and supported will change, driving an inherent change to the structure of traditional call centers. » Does Software Work in the Hands of Those That Work? Software is great - when it works. Time and again, professionals at the forefront of innovation in their industries are faced with the challenges associated with frustrating software solutions that are designed to make their jobs easier, but fall very short. It's not uncommon for marketing programs to tout the benefits associated with a solution when it's never actually been tested by those who use it. » How 151 Advisors Helps Companies Navigate the Waters in WebRTC Companies that want to quickly bring a product to market have a lot of hoops to jump through to accomplish the goal. The organizations not only need to establish a fictitious name and secure a tax ID number, they also need to determine their place in the market and the goals they want to set. » Consumers, Business Customers Say 'Wow' Over Wow! With new initiatives taking place, such as WebRTC, Wow! provides such products and services as voice, data and cloud services in the Midwest and Southeast. Top Stories » Voxbone WebRTC Option Now in Beta Version » Acision Demonstrates How Adding WebRTC-Enabled Video Enhances the Customer Experience » Verint Customers Find Out What Their Customers are Saying on the Web » sXOP Offers WebRTC Based Access to its Audio Conference Bridges » Acision Takes Messaging to the Next Level with fuseMe Featured Resources » Real World M2M Connectivity Solutions » Don't Miss Out on UC! So much more than just voice over Internet protocol (VoIP) » Leveraging Bring Your Own Device Programs » Are you Ready for 2020? Featured Channels » Contact Center Transformation » IP Communications » Real Time Communications Advertise With Us Contact us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ipat39@gmail.com to adjust your preferences.