An Interview with BCSocial and BrowseTel - WebRTC World

Latest Featured Articles » WebRTC by It's Very Nature Makes You Social: An Interview with BCSocial and BrowseTel I was fortunate enough to see the quite interesting demonstration of BCSocial and BrowseTel collaborating at Enterprise Connect, which I thought really brought home the theme of collaborative systems. BCSocial is designed to make workflow visual to all team members, and in effect the integration of messaging adds notation to projects without the clutter in the documentation itself. BrowseTel's integration takes the notation beyond the platform by supplying the ability to - don't wait for it - communicate in real-time. As the next generation of socially interactive users continues to take the role of leadership, these social collaborative tools are certain to gain popularity. » 4COM Optimizes Contact Center Portfolio with WebRTC Integration Bringing real-time, seamless communications capabilities to a Web browser makes WebRTC a contestant for one of the most disruptive technologies to impact contact centers. In a world of social media, email, self-service tools and multichannel customer support, agents need a way to manage every channel, interaction and customer history record in a single location, as quickly and user-friendly as possible. » Free Trial for NTT Communications' WebRTC Chat on SkyWay Now Available While there will always be value in face-to-face, real-life, personal interaction, the ability to communicate as if people were face-to-face is growing and becoming more sophisticated with the development of Internet technologies. The world becomes smaller with the Internet, eliminating barriers like distance so people can communicate, share, connect and work. » Imagination Technologies Intros HelloSoft WebRTC Media Engine Imagination Technologies, a provider of multimedia and communication technologies, recently introduced its WebRTC media engine, HelloSoft. HelloSoft's algorithms enhance voice and video quality across mobile and tablet platforms. Top Stories » Exploring the Impact of WebRTC on Communications and Collaboration » Voice4Net WebRTC Solutions Lay Foundation for Dayton Telecom Network Upgrade » What's the Next WebRTC Killer App? » WebRTC Expert Phil Edholm to Speak at CX Hot Trends Symposium Featured Resources » HigherGround Can Take Your Contact Center to New Heights » Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage » New Marketing Rules for Generating and Converting Inbound Sales Calls in a Mobile World Featured Channels » Contact Center Transformation » IP Communications » Video Managed Services - Video Conferencing Advertise With Us Contact us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.

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